For plumbing

Your lead plumber knows where every shutoff is. Keep what they know.

KeptLabs turns 60-second voice notes from your plumbers into answers the whole team can search, for every building you go back to. Built for plumbing contractors and service companies.
Pricing
The numbers

Nearly a quarter of service visits don't fix the problem the first time.

And when an experienced plumber retires, what they knew about your buildings usually isn't written down.

77%

median first-time fix rate: nearly 1 in 4 service visits doesn't fix the problem the first time.

Source: Aquant 2026 Field Service Benchmark, 161 service organizations

47%

of U.S. workers have had to train themselves because a retiring coworker's knowledge wasn't passed on.

Source: The Harris Poll for Express Employment Professionals, 2021, 2,002 U.S. workers

42,000

openings a year for plumbers, pipefitters and steamfitters, 2025 to 2035.

Source: U.S. Bureau of Labor Statistics
What it captures

The stuff that never makes it into the service ticket.

You go back to the same buildings year after year. What your plumbers learned there is not written down.

Shutoffs & cleanouts

The main shutoff behind the access panel, the cleanout under the ramp, the valve that doesn't fully close.

Backflow & water heaters

Backflow test details for each site, and each water heater's model, venting and the parts it takes.

The drain that keeps clogging

What's really causing it, what the camera showed, and the fix that worked last time.

Inspector & code notes

What the inspector wanted at rough-in and final, and the test they asked for.

Building quirks

The pressure that drops in the afternoon, the line that freezes in January, the old galvanized section.

Customer specifics

Who to call before shutting the water off, where to park, how to get into the mechanical room.

On the job

Ask it like you'd call your lead plumber.

  • Record in the mechanical room or under the sink from a phone's browser. Nothing to install.
  • Each note is transcribed and filed under the equipment and the site it's about.
  • Scan the QR sticker on a water heater, a backflow preventer or a mechanical room door to see its notes or record a new one.
  • Notes are tagged with the problem, cause, fix, parts and tools, plus code tips and inspector notes.
  • No signal in the basement? In the installed app, notes wait on the phone and upload when you're back online.
  • Anyone on the team searches in plain words or asks a question, and gets the answer from your notes along with the notes it used.
Example voice note0:39

Water heater 2 · Elm St office

“Elm Street office. The main shutoff is in the back stairwell behind the access panel, not in the mechanical room. Water heater 2 is the one on the left. The kitchen drain on two clogs every few months. It's a belly in the line under the floor, not grease. Jet it from the cleanout by the loading dock.”

Problem: kitchen drain clogsCause: belly in the lineFix: jet from the cleanout

Example for illustration, not a real customer's note.

Start here

Keep what your best plumbers know.

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How it works