Listen to how I solved this: training new hires with stories from the floor
A 3-minute story from someone who has been there can teach a new tech more than a binder. How to collect those stories and put them to use.
Blog
The KeptLabs blog.
Notes on keeping what your best people know.
- Training6 min readRead more
- Know-how
Saving know-how before it retires, one voice note at a time
Your most experienced people will retire. Here is how to save what they know, a minute or two of talk at a time, before they go.
7 min readRead more - Know-how
Stop answering the same question twice
Every repeat question pulls your best people off their own work. Save the answer the second time it is asked, then point people to it.
6 min readRead more - Know-how
The hidden cost of losing know-how
When the one person who can restart the boiler leaves, everyone pays for it. What it costs when know-how walks out, and how to keep it.
7 min readRead more - How it works
What happens to a voice note: from a minute of talk to an answer
What software can do with a minute of talk today: the text, the key details, the equipment it is about, and answers that show their sources.
6 min readRead more - Leadership
Why experienced people keep know-how to themselves, and what crew leads can do
Experienced people rarely hoard know-how on purpose. The real reasons they keep it to themselves, and what a crew lead can do about it.
6 min readRead more