For field service

Your best field tech knows every customer's equipment. Keep what they know.

KeptLabs turns 60-second voice notes from your field techs into answers the next tech can search before they walk in. Built for teams who install, repair and service equipment at customer sites.
Pricing
The numbers

A quarter of service cost goes to visits that didn't fix the problem.

Often the fix is something another tech already knew. It just wasn't written down anywhere the next tech could find it.

25%

of total service cost comes from failed visits at the median company.

Source: Aquant 2026 Field Service Benchmark, 161 service organizations

77%

median first-time fix rate: nearly 1 in 4 service visits doesn't fix the problem the first time.

Source: Aquant 2026 Field Service Benchmark, 161 service organizations

14 days

added to the fix by a failed first visit, along with two more visits on average.

Source: Aquant 2025 Field Service Benchmark, about 160 service organizations
What it captures

The stuff that never makes it into the work order.

Your manuals and service history are documented. What your techs learned at each customer site is not.

The usual faults

The fault that keeps coming back on each customer's equipment, and the fix that actually clears it.

Fault codes & firmware

What the code really means on that model, the firmware version that fixed it, the reset that works.

Parts

The part number that fits, the substitute that works, and what to bring so you don't need a second trip.

Customer details

Where to sign in, who the site contact is, where the equipment actually is.

Site rules

The badge you need, the hours you can't shut anything down, who has to know before you start.

Warranty & callbacks

What the last tech did, what's under warranty, and why it turned into a callback.

On the road

Ask it like you'd call the senior tech.

  • Record at the customer site from a phone's browser. Nothing to install.
  • Each note is transcribed and filed under the equipment and the customer site it's about.
  • Scan the QR sticker on the equipment to see its notes or record a new one.
  • Notes are tagged with the problem, cause, fix, parts, tools and warnings.
  • No signal on site? In the installed app, notes wait on the phone and upload when you're back online.
  • Anyone on the team searches in plain words or asks a question, and gets the answer from your notes along with the notes it used.
Example voice note0:43

Generator 4471 · Acme plant

“Acme plant, generator 4471 behind the main building. Sign in at the front desk and ask for the facilities lead. The usual fault is a low coolant alarm on the weekly exercise. It's the sensor, not the coolant level, so bring a sensor. Don't run it under load without telling them first.”

Problem: low coolant alarmCause: faulty sensorFix: replace the sensor

Example for illustration, not a real customer's note.

Start here

Keep what your best field techs know.

Book a 15-minute demo. We'll show you KeptLabs with field service examples and give you a straight quote for your team.

How it works