For utilities

Your senior operator knows every station on the system. Keep what they know.

KeptLabs turns 60-second voice notes from your operators and field crews into answers anyone on call can search. Built for power, water and gas distribution teams.
Pricing
The numbers

When a senior operator retires, what they knew usually goes with them.

Most of it was never written down, so the next person learns it the hard way.

47%

of U.S. workers have had to train themselves because a retiring coworker's knowledge wasn't passed on.

Source: The Harris Poll for Express Employment Professionals, 2021, 2,002 U.S. workers

92%

of organizations don't consistently capture knowledge from employees about to retire.

Source: APQC, 2025, survey of 1,000 professionals
What it captures

The stuff that never makes it into the SOP.

Your SOPs and maps are documented. What your crew learned at each station and site is not.

Alarm resets

How to reset a pump after a high-level alarm, the station that alarms in every storm, what to check first.

Access

The gate that sticks, where the key box is, the station you can't reach after heavy rain.

Outage steps

The order to isolate and restore, who to notify, and the steps nobody remembers in the middle of the night.

Equipment quirks

The pump that air-locks, the generator that won't transfer on its own, the valve that takes two people.

Safety steps

Confined space entry, lockout points, and what NOT to do at that station.

Who to call

The vendor for each controller, the after-hours contractor, the contact at the neighboring utility.

In the field

Ask it like you'd call the senior operator.

  • Record at the station or in the truck from a phone's browser. Nothing to install.
  • Each note is transcribed and filed under the equipment and the site it's about.
  • Scan the QR sticker on a pump panel, a generator or a station door to see its notes or record a new one.
  • Notes are tagged with the problem, cause, fix, parts, tools and warnings.
  • No signal at the station? In the installed app, notes wait on the phone and upload when you're back online.
  • Anyone on the team searches in plain words or asks a question, and gets the answer from your notes along with the notes it used.
Example voice note0:40

Pump 2 · Lift Station 4

“Lift Station 4. After a high-level alarm, Pump 2 won't restart from the panel because the float hangs up on rags. Clear the float first, then reset at the panel and run it in hand to pull the level down. If it alarms again within the hour, call it in, don't keep resetting it.”

Problem: Pump 2 won't restart after an alarmCause: float hung upFix: clear the float, reset at the panel

Example for illustration, not a real customer's note.

Start here

Keep what your senior operators know.

Book a 15-minute demo. We'll show you KeptLabs with utility examples and give you a straight quote for your team.

How it works